Top White Papers and Webcasts

  • Microsoft Azure® is a leading choice for businesses looking to take advantage of the cloud. Azure is particularly appealing to businesses that have already invested in Microsoft on-premises and are now considering running these applications and other workloads in the cloud. To understand how to make this move to Azure, many businesses are turning to managed service providers (MSPs) with specific Azure expertise. Read this white paper to learn the eight key areas to focus on when considering an MSP for an …

  • Scale your customer service operations in smart ways, whether you're moving upmarket or adding products and features. Customer support costs be reduced by 25% or more when proper knowledge management discipline is in place. Learn how to offer great self-service, every single day with this whitepaper.