Top White Papers and Webcasts

  • Malware that encrypts a victim's data until the extortionist's demands are met is one of the most common forms of cybercrime. Cybercriminals are now using more than 50 different forms of ransomware to target and extort money from unsuspecting individuals and businesses, indiscriminately. Ransomware attacks are pervasive and on the rise — no one is safe from them. This guide details the ransomware problem, how it works, how you can help reduce your exposure to ransomware attacks, and how cloud–based backup …

  • Scale your customer service operations in smart ways, whether you're moving upmarket or adding products and features. Customer support costs be reduced by 25% or more when proper knowledge management discipline is in place. Learn how to offer great self-service, every single day with this whitepaper.