Top White Papers and Webcasts

  • Planning a Windows 10 migration? There are unique opportunities to optimize IT service support during your migration. This guide shows how to use SteelCentral Aternity End User Experience Monitoring in a continuous improvement best practice process to ensure success. In it, you’ll learn how to: Discover every local, cloud, or mobile app actually in use in your enterprise, to fight “Shadow IT” and migrate only the apps that matter Ensure end user experience on Windows 10 devices is as …

  • The enterprise chatbot landscape is undergoing a significant shift, driven by the transformation to the digital workplace. Enterprise interest in chatbots is accelerating as a result of the need to deliver on the twin mandates of user experience and productivity. According to Everest Group, about 70% of large enterprises believe that virtual service desk agents will be the primary point of contact for their service desk operations by 2020.    Read the latest report by Everest Group to learn more …