Top White Papers and Webcasts

  • Customers expect real-time communications in their mobile applications, and business leaders are looking to communication platform as a service (CPaaS) as a cost-effective, efficient solution. With the number of CPaaS vendors on the rise, choosing the right solution can be difficult. CPaaS enables today's collaboration culture and often involves the exchange of sensitive corporate information, so the right solution needs to be both reliable and secure. Read this white paper take a closer look at the rise of …

  • The enterprise chatbot landscape is undergoing a significant shift, driven by the transformation to the digital workplace. Enterprise interest in chatbots is accelerating as a result of the need to deliver on the twin mandates of user experience and productivity. According to Everest Group, about 70% of large enterprises believe that virtual service desk agents will be the primary point of contact for their service desk operations by 2020.    Read the latest report by Everest Group to learn more …