The enterprise chatbot landscape is undergoing a significant shift, driven by the transformation to the digital workplace. Enterprise interest in chatbots is accelerating as a result of the need to deliver on the twin mandates of user experience and productivity. According to Everest Group, about 70% of large enterprises believe that virtual service desk agents will be the primary point of contact for their service desk operations by 2020.
Read the latest report by Everest Group to learn more …
Understand your options for workload automation. In this IT Central Station report, real Workload Automation (WLA) users discuss their experiences with WLA tools and the functionality they find most useful for meeting IT and business requirements.
Learn how you can:
• Extend the value of WLA through simple, cost-effective integration
• Improve user productivity with templates, self-service, and unified visibility
• Discover and resolve scheduling issues quickly …