Top White Papers and Webcasts

  • Scale your customer service operations in smart ways, whether you're moving upmarket or adding products and features. Customer support costs be reduced by 25% or more when proper knowledge management discipline is in place. Learn how to offer great self-service, every single day with this whitepaper.

  • The software-defined WAN (SD-WAN) has emerged as the solution for enterprises embracing cloud computing as a means to realizing digital transformation. In this IDC brief, learn why the need for SD-WAN will be even greater than the need for SDN in the data center, especially when an organization's application profile is migrating toward public cloud services and where customer engagement is most valued.