Scale your customer service operations in smart ways, whether you're moving upmarket or adding products and features. Customer support costs be reduced by 25% or more when proper knowledge management discipline is in place. Learn how to offer great self-service, every single day with this whitepaper.
Querying a database with SQL or a similar technology is great until you find yourself needing to query natural language. Do you degrade the performance of your queries with wildcards? How about searching across multiple columns or properties? What happens when you need to score results based on their match accuracy? Couchbase Full Text Search (FTS) shines when it comes to querying unstructured data in comparison to standard querying.
When an organization has a virtual ocean of structured and …