Learn how to set yourself up for SLA success. Your customers have to know that you put them first. A well-crafted, service-centered SLA helps make that happen by defining what your customer can fairly expect, and how you plan to deliver that service. The better your agreement, the more you and your clients benefit.
VAI and IBM: Smarter Enterprise Management Software with mobile and social business. A personalized, web-based user experience that helps manufacturing, distribution and retail organizations remotely access VAI S2K ERP solutions to improve decision making and collaboration.