Top White Papers and Webcasts

  • When it comes to customer experience, companies are missing the mark with their customers. This eBook provides an explanation for that disconnect and how companies can use customer data to bridge the gap. It takes a look at how aggregating data into a single customer view can improve an agent's ability to solve customer issues, ultimately leading to high customer satisfaction.

  • Ask any storage analyst or IT storage professional about public cloud storage costs and they will say with complete confidence that it's cheaper than on-premises storage. They are incorrect, much to their surprise. This assertion raises many additional questions among IT storage pros. The best way to answer them is to look at a realistic comparison example. This analyst brief provides a comparison between AWS S3 and on-premises hyper-unified storage, and then takes a quick look at AWS elastic file storage …