Top White Papers and Webcasts

  • When it comes to customer experience, companies are missing the mark with their customers. This eBook provides an explanation for that disconnect and how companies can use customer data to bridge the gap. It takes a look at how aggregating data into a single customer view can improve an agent's ability to solve customer issues, ultimately leading to high customer satisfaction.

  • The relentless march of end user organizations toward cloud services continues, despite long-standing fears about information security, the lack of visibility into cloud provider security controls, and the shortcomings of controls available to those who utilize cloud services. And while more and more security-as-a-service (SaaS) solutions and application programming interfaces (APIs) are becoming available, many cloud service providers just aren't moving fast enough to address today's enterprise needs. Read …