Top White Papers and Webcasts

  • Enterprise cloud adoption has evolved rapidly from fringe curiosity to the mainstream. As enterprises increasingly move mission-critical workloads to the cloud, it's important to track best practices to ensure a seamless migration process. While CIOs are becoming increasingly mature and pragmatic in their approach to cloud, surprises and challenges still need to be addressed. Read this eBook to learn the key best practices for cloud deployment success, the importance of SLAs in choosing a cloud provider, and …

  • A Look at the Five-Year Cost Comparisons for Technology Infrastructure Deployment Total cost of ownership (TCO) is a major consideration for organizations evaluating the pros and cons of cloud-based contact center infrastructure deployment versus an on-premise solution. According to this report, for a 50-seat contact center the average cloud platform costs approximately $150,000 less in year 1 and up to $300,000 by year 5. This Ovum report also discusses: Which deployment model is right for small, midsize, …