Top White Papers and Webcasts

  • Learn how to set yourself up for SLA success. Your customers have to know that you put them first. A well-crafted, service-centered SLA helps make that happen by defining what your customer can fairly expect, and how you plan to deliver that service. The better your agreement, the more you and your clients benefit.

  • The relentless march of end user organizations toward cloud services continues, despite long-standing fears about information security, the lack of visibility into cloud provider security controls, and the shortcomings of controls available to those who utilize cloud services. And while more and more security-as-a-service (SaaS) solutions and application programming interfaces (APIs) are becoming available, many cloud service providers just aren't moving fast enough to address today's enterprise needs. Read …