Top White Papers and Webcasts

  • While many businesses have been sold on the idea of cloud services, connectivity is frequently overlooked — even though this is where critical performance issues come into play. Organizations considering a cloud initiative need to closely consider network performance between users, applications, and their cloud services. With a private network connecting to cloud resources, the enterprise gets a better, more predictable experience. Read this informative executive brief now to find out more about …

  • In 2016, it is fair to say that the buying community has expressed a willingness to put their critical contact center infrastructure (often along with their customer data) in someone else's hands. Ovum estimates that 17% of all North American contact center seats are currently run on cloud-based platforms. That number will rise to more than 25% by 2019, representing one of the fastest adoption rates of a new technology in the history of contact centers. This Ovum TCO report highlights recommendations for …